Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: 01/04/2023September 02, 2022



This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.koffeekoalaca.com/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free standard free shipping to US customers shipping for US based customers

Expedited Shipping Fees

All US based shipping is free. Products are make to order and would require at least 1-5 business days to roast the coffee and ship to your location. 
Whole Bean coffee's are usually shipped on the day it's roasted while ground coffees are roasted a day before it is shipped.

All times and dates given for delivery of the products are given in good faith but are estimates only.

DO YOU DELIVER INTERNATIONALLY?

We currently do not offer delivery internationally.

For questions regarding delivery process: 
  • Email at koffeekoalaca@gmail.com

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Refund Policy: https://www.koffeekoalaca.com/policies/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
  • Email: koffeekoalaca@gmail.comkoffeekoalaca@gmail.com